Terms & Conditions

Topaz Health Training Terms and Conditions for Course Bookings

Bookings are made subject to the following terms and conditions as set out below:
 
1. PROVISIONAL BOOKINGS
 
To register interest in a course, a provisional booking may be taken pending the return of the completed enrolment booking form.
A provisional booking will not guarantee your place on the course until full payment is received.
Returned course enrolment forms will have priority over provisional bookings.
 
2. COURSE BOOKINGS
 
In order to secure a course booking, Topaz Health Training requires the completion of the enrolment booking form in its entirety and returned by email or post along with full payment.
 
3. PAYMENT TERMS
 
Our standard payment terms require full payment of the total price of the course taken at the time of booking to secure your course place unless otherwise agreed.
Payment can be made by credit/debit card via PayPal or via BACS.
 
4. PAYMENT BY EMPLOYER
 
A course place will be held as a provisional booking until credit checks have been performed. Should these be successful your course place will be confirmed and an invoice will be sent to your employer. Please quote purchase order numbers where applicable.

Our standard credit terms for account customers are 30 days from date of invoice.
Should your employer be unsuccessful during a credit check we will provide a proforma invoice and payment will be required to confirm your booking and your booking will be classed as provisional until payment has been made, please see Term 1, as above.
 
5. TRANSFERRING COURSES
 
Should circumstances mean that you need to transfer to another course the following charges will apply, dependent on the notice given:
  • First transfer, made more than four weeks prior to the course start date - no charge
  • Two to four weeks’ notice given - 25% of the course fee
  • Less than two weeks’ notice given - 50% of the course fee

All transfers must be taken within a period of six months.
 
6. CANCELLATIONS

Should circumstances mean that you have to cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:

  • More than four weeks prior to the course start date - no charge
  • Two to four weeks prior to the course - 50% of the course fee
  • Less than two weeks prior to the course - full fee
 
NB Cancellation must be made in writing by post, fax or email and received by the due date.
Topaz Health Training, 60 Belle Isle Crescent, Brampton, Huntingdon, Cambridge, PE28 4SH.

 
7. NON-ATTENDANCE

If you do not attend a course, and you have not previously informed us, the full course fee is non-refundable.
 
8. LATE ARRIVALS/ MISSED SESSIONS
 
If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skills in the time remaining. In all such cases, the full course fee is non-refundable. To achieve qualifications in accordance with Ofqual standards attendance at all sessions is mandatory.

9. CERTIFICATION
 
Certificates are only provided once all units of study relating to your course of learning have been successful completed.  Once course completion is confirmed by your assessor we aim to provide certification within 30 days of completion.
 
10. UNFORESEEN CIRCUMSTANCES
 
On occasions, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.
 
11. VAT
 
All course fees are inclusive of VAT where payable.
 
12. DISTANCE SELLING REGULATIONS 2000
 
We abide by the applicable elements of the Distance Selling Regulations 2000.
Topaz Health Training reserves the right to change course fees or terms and conditions at any time.